LEAD TIME
Vargas Goteo jewelry is made to order in-house at our workshop in Montreal. Please allow 2 - 3 weeks for your item(s) to be made and delivered to you.* If you need something by a particular date, contact us through the Contact form.
PACKAGING
All orders placed online are shipped in a recyclable Vargas Goteo box, with insert, and company pamphlet. Parcels are shipped in an eco-friendly, recycled/recyclable bubble pouch.
SHIPPING
Shipping, once the item has been made, can take 1 to 5 business days depending on your location. All orders are shipped out from Montreal, Canada with FedEx or Canada Post.
Your order may be subject to local duties and taxes of your country, which is out of our control. These fees must be paid to release your order from customs upon arrival. We are unable to provide information regarding custom charges and kindly suggest that further inquiries concerning the matter be directed towards a local postal service. If you refuse a shipment from Vargas Goteo Jewelry, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the goods.
In the event you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In the event that a package is lost or stolen and you have not paid for shipping with tracking, we are not liable for the contents of the package and are not obligated to give you a refund.
CARING FOR YOUR JEWELRY
Sterling silver & 14k/18k gold - Gently buff your silver and gold item(s) to maintain luster with a soft polishing cloth. Jewelry requires handling with care to remain in original condition; avoid cleaning products, chlorine, body lotions, hairspray and perfume.
Vermeil - Do not clean vermeil jewelry with chemicals. Vermeil fares best when kept dry, so keep it in a nice safe place when going swimming, hot-tubbing or breaking a serious sweat! Avoid cleaning products, chlorine, body lotions, hairspray and perfume.
After wear, ensure jewels are stored in a safe, dry place that is preferably flat, free from moisture and away from any extreme heat. Also ensure each piece is stored separately, to prevent any scratching or rubbing from contact with other jewels.
RETURNS
We hope that you love your Vargas Goteo Jewelry purchases, however if you are not entirely happy we will offer an exchange of your purchase, minus the outgoing shipping cost, and providing the item is in original condition. All items must be returned in its original packaging.
Any items that have been worn, damaged, or altered will not be accepted.
All sale items are Final Sale, unless deemed faulty.
Returns and exchanges are only eligible within the original country of purchase.
If in the event you would like to make an exchange, please notify us of your request by contacting us through our Contact form within 7 days of receipt.
FAULTY ITEMS
All our jewelry is hand made by artisans using skills passed down through generations. Due to hand finishing items, some variations may occur, this simply makes your piece unique!
We pride ourselves on exceptional quality, therefore production faults are rare. However, if you believe a piece of Vargas Goteo Jewelry purchased from our online store is faulty, please contact us with a photo of the fault and proof of purchase. We will either repair, replace or refund at our discretion.
Please note that jewelry that is damaged through wear and tear is not considered faulty.