LEAD TIME
Vargas Goteo jewelry is made to order in-house at our workshop in Montreal. Please allow 2 - 3 weeks for your item(s) to be made and delivered to you.* If you need something by a particular date, contact us through the Contact form.
SHIPPING
Shipping, once the item has been made, can take 1 to 5 business days depending on your location. All orders are shipped out from Montreal, Canada with FedEx or Canada Post.
Your order may be subject to duties and taxes of your country, which is out of our control. These fees must be paid to release your order from customs upon arrival. We are unable to provide information regarding custom charges and kindly suggest that further inquiries concerning the matter be directed towards a local postal service. If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the goods - with the exception of 14k and 18k gold orders which are final sale once the order is made.
PACKAGING
All orders placed online are shipped in a recyclable Vargas Goteo box, with insert, and company pamphlet. Parcels are shipped in an eco-friendly, recycled/recyclable bubble pouch.
CARING FOR YOUR JEWELRY
Sterling silver & solid 14k/18k gold - Gently buff your silver and gold item(s) to maintain luster with a soft polishing cloth. Jewelry requires handling with care to remain in original condition; avoid cleaning products, chlorine, body lotions, hairspray and perfume.
Gold vermeil - Do not clean vermeil jewelry with chemicals. Vermeil fares best when kept dry, so keep it in a safe place when going swimming, hot-tubbing or breaking a serious sweat! Avoid cleaning products, chlorine, body lotions, hairspray and perfume.
After wear, ensure your jewelry is stored in a place free from moisture and away from any extreme heat. Also ensure each piece is stored separately, to prevent any scratching or rubbing from contact with other jewels.
RETURNS
We hope that you love your Vargas Goteo Jewelry purchases, however if you are not entirely happy we will offer an exchange or credit note of your purchase, minus the outgoing shipping cost, providing the item is in original condition. All items must be returned in its original packaging.
Any items that have been worn, damaged, or altered will not be accepted.
All sale items are final sale, unless deemed faulty.
Returns and exchanges are only eligible within the original country of purchase.
If in the event you would like to make an exchange, please notify us of your request by contacting us through our Contact form within 7 days of receipt.